Customer Service (Cantonese / Mandarin Speaking)
- By Contract-1st Team
- •
- 08 Feb, 2018
Contract Duration: 4 – 6 months (opportunity for renewal / conversion depends on headcounts and performance)
Company: MNC Oil and Gas Company
Address: Menara Milenium, Pusat Bandar Damansara
Salary: RM2500 – RM3000 (depends on working experience)
Working hours
Mon: 8:30am to 5:15pm
Tues to Fri: 8:30am to 5pm
*If support HK market, then PH will follow HK.
*Any additional working on weekend, staff will be granted for additional replacement leave.
Responsibilities for this position may include but are not limited to:
- General Inquiries: Handles inquiries via phone,
email or fax for fuel card, fuel order/ changes and promotion programs
- Card Functions: Handles day to day inquiries and
maintenance on card accounts, account balances, transaction details, pricing
and billing statements.
- Fuel Order: Serves as the primary point of
contact for customers on orders. Processes fuel orders for service stations and
customers. Liaises with respective Business Consultants and Terminal for
updates or changes in the orders.
- Complaints Handling: Handles customers'
complaints via call, email or fax.
Requirements
- Must possess at least a Diploma preferably in
Business Studies/ Administration/ Management or equivalent.
- At least 1 year of working
experience, preferable specializing in Customer Service or Call Centre.
- Able to speak in Cantonese is compulsory.
- Able to read and write in English and Chinese.
- Open to work on some weekends and holidays.
- Able to commit from 4 to 6 months.
Monthly salary:
Between RM2,500.00 to RM3,500.00
Job Position: In-Store Retail Ambassador
Job Type: Contract
Race: Any
Location: Kuala Lumpur, Petaling Jaya, Penang, Ipoh, Melaka
Job Position: In-Store Retail Ambassador
Job Type: Contract
Race: Any
Location: Kuala Lumpur, Petaling Jaya, Penang, Ipoh, Melaka
Responsibilities
- Provide end-to-end consumer experience & services for tobacco alternatives products
- Supervise and manage day to day store operations
- Product education & demonstration
- Support user conversion
- Registration
- Warranty management
- Device cleaning services
- Consumer sentiment
Requirements
- Open to Malaysians only
- Candidates with Minimum Hospitality/Hotel/Customer care or equivalent background or experience
- Comfortable in working and representing products for tobacco alternatives industry
- Minimum 21 above
- Must be friendly
- Has good conversational and communication skills
- Ability to speak in English and Bahasa Malaysia
- Fresh graduate with hospitality or equivalent background is encouraged to apply
Monthly salary: Between RM4,000.00 to RM5,000.00
Job Position: In-Store Retail Supervisor
Job Type: Contract
Race: Any
Location: Genting Highland
Responsibilities
- Provide end-to-end consumer experience & services for tobacco alternatives products
- Supervise and manage day to day store operations
- Product education & demonstration
- Support user conversion
- Registration
- Warranty management
- Device cleaning services
- Consumer sentiment
- Inventory & cash management
- Merchandising look & feel
Requirements:
- Open to Malaysians only
- Speaking in English and Bahasa Malaysia is required (preference given candidates who can converse in Hokkien, Mandarin and/or other Chinese dialects)
- Candidates with hospitality services and customer care experience of at least 3 years are encouraged to apply
- Comfortable in working and representing products for the tobacco alternatives industry
- Compliant with SOPs and good conversion practices
- Has a friendly and energetic personality with good conversational skills
- Thrives in a multi-tasking environment- provides constant feedback on experience and improvement areas to Management
Salary: RM 3,000 - RM 3,300 /month
Location: Bandar Puteri Puchong, Puchong, Selangor, Malaysia